Frequently Asked Questions
A compiled list of frequently asked questions is below. Can’t find the answer you’re looking for? Reach out to us here
What is included in the service?
For Entire Home services we have a checklist that all cleaners follow. This is shown on our services page. If your service is by hour, we will work down the checklist until the allocated time has ended.
What are the types of cleans?
For all Entire Home cleans we can offer Standard, Deep Clean, Moving In/Out and Airbnb cleaning. The differences in each is specified on our services page and will incur different pricing. Note that this only applies to Entire Home cleans and not cleans specified by the hour.
How long will it take to clean my home?
Our booking form gives an estimation on how long a clean will take. Each home usually takes an hour per bedroom and 30 minutes per bathroom.
Do I need to be at home?
Whatever works best for you. We can work via a key or lockbox to provide entry for the cleaner or you can be around whilst we clean.
Do I need to provide the cleaner with supplies?
No, all of our cleaners come fully equipped with cleaning supplies
Do I need to have parking for the cleaner?
We require a parking space for all our cleaners. If you are unable to provide somewhere for our cleaners to park, please let us know prior to the service.
Can I give the cleaner a key?
Unfortunately we cannot accept keys to enable easier accessibility for our team if you are not home. We do prefer use of lockboxes/instructions if this is possible. Loss of keys is a risk that must be considered as we do not hold responsibility
Will I get the same cleaner each time?
Yes we prefer to keep the same cleaners at each home. If for any reason we need to change we will notify you.
Do you clean window exteriors?
Unfortunately we can only clean the interiors of windows.
How do I pay for the service?
All cleans are payable via debit/credit card via the bookings page
Do the cleaners have police checks?
Yes, all cleaners are required to have completed police checks prior to joining the team.
Are the cleaners insured?
Yes, all the cleaners are fully insured with public liability insurance.
Are you pet friendly?
Yes, here at Cleaner Co we love all pets and have no trouble cleaning in pet friendly homes
Breakage and damage of property
If there is any breakage or loss during your cleaning, notification of such an event must be made to Cleaner Co within 48 hours of service. We will do our utmost to resolve any such events.
Hazards and Uncleanable homes
If your home is deemed unsafe or hazardous, our teams will assess and potentially leave. We require all homes to be safe and risk-free for our cleaners.
What if I am unhappy with the service?
If for any reason you are not happy with the clean, please forward photographic evidence of the issue and we can either send someone out to fix the problem or provide you a partial refund.
What if the cleaner is late?
If the cleaner is late we will do our utmost to find a replacement or reschedule to a time that suits you
How do I amend my booking?
Please contact our office via email, phone or text (7am – 6pm) and we will be happy to accommodate and changes to your booking
Phone/text: 0413 764 432
Email: hello@cleanerco.com.au
How do I cancel the service?
Please contact us via email, phone or text to cancel. We will accept cancellations up to 24 hours before the service without any fees incurred. A cancellation fee will incur if the job is scheduled to start within the 24 hours.
Are you open on the weekend?
Yes, we are open both Saturday and Sunday
What are your opening hours?
We operate everyday 6am to 9pm, including weekends.
How do I contact you?
Please contact our office via email, phone or text (7am – 6pm)
Phone/text: 1300 34 60 34
Email: hello@cleanerco.com.au